Shipping policy

Shipping Policy – Monopaat

At Monopaat, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for details on processing, delivery timelines, and other important information.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volumes, processing may be slightly delayed. Customers will be notified in such cases.

2. Shipping Timeline

  • Standard delivery time is 5–10 business days from the date of dispatch.

  • Depending on your location, delivery may take up to 30 days in rare or unforeseen circumstances (such as remote areas, weather disruptions, or logistics delays).

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping may be offered on selected orders or promotional campaigns.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can track your shipment using the provided tracking details.

5. Delivery Delays

  • While we strive to deliver within the estimated timeframe, delays may occur due to:

    • Natural disasters or weather conditions

    • Courier service disruptions

    • Incorrect or incomplete shipping address

  • Monopaat is not liable for delays caused by third-party logistics partners but will assist in resolving issues.

6. Address Accuracy

  • Customers are responsible for providing accurate shipping details.

  • Orders with incorrect or incomplete addresses may be delayed or returned.

7. International Shipping (if applicable)

  • Delivery timelines for international orders may vary between 10–30 business days.

  • Customs duties, taxes, or import fees (if applicable) must be borne by the customer.

8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

  • We will investigate and provide a suitable resolution.

9. Contact Us

For any shipping-related queries or concerns, please reach out to our support team at:
Email: monopaat@gmail.com
Phone: [7021630634]

Thank you for shopping with Monopaat!